frequently asked questions

Before contacting our support team, we have put together a number of frequently asked questions for you to try and assist you with any queries you might have. If you need further support, please email us at

order questions

Questions? Comments? Please email

You can place an order quickly and easily through our secure online store; we're open 24 hours a day, 7 days a week! Custom orders are welcomed and encouraged. Please reach out to with any questions!

Please email to initiate a return.

We accept returns for store credit only if the product is shipped back within 10 days of receipt. Returns past this date will be charged a 20% restocking fee. Wholesale orders are not eligible for returns. Items purchased through other retailers must be returned to the store where the item was purchased. We reserve the right to deny unreasonable repairs and returns. All returns are subject to shipping charges.

Fine jewelry, earrings, mystery boxes, and all custom orders (including ball drop pieces, bespoke necklaces, custom sizing, diamond letters and trunk show purchases) are final sale. All items purchased during a sale are also final sale. No refunds or exchanges are permitted.

All orders made through are packed and shipped with love! Domestic orders including in-stock, ready to wear jewelry typically ship within 1-2 business days. Not sure if this is you? Check out the shipping dropdown on the product page. You will be sent a confirmation email when your order has been processed and shipped.

Most orders are shipped via UPS or FEDEX. Upon checkout you will be given the option to upgrade to expedited shipping for an additional fee.

You heard it here first... we ship internationally! We want you to be able to get Alexa Leigh wherever you are!

Please note, all international customers are responsible for any customs and/or VAT fees that occur when the product arrives in their home country.

We accept Visa, Mastercard, Discover, American Express, Google Pay and Apple Pay.

If you are a retailer and are interested in carrying our designs, please email

Take a look at our Retailers page to find a stockist near you!

Sign up for our mailing list and receive the latest updates on Alexa Leigh jewelry as well as information on sales and special events. Your information is safe with us!

Your privacy is important to us. We do not distribute your personal information to third parties for any purpose. We appreciate your business and are committed to protecting your personal information as we would our own. If you sign up for our mailing list, you're agreeing to be contacted by email to stay in the loop about Alexa Leigh events, promotions, and more!. You can opt out of our email list at any time by hitting unsubscribe at the bottom of any of our emails.

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product questions

Want something that's one of a kind? Need a different size bracelet? We're more than happy to work with you to customize the perfect piece! Email for more information. Please note, all custom orders are final sale. We cannot accommodate custom sizing during a sale period.

Don't know what they want? Don't trust your taste? Purchase an gift certificate from us and let them choose their new favorite piece. All gift certificates will be sent via email to the anticipated recipient. Click here to purchase.

All of our jewelry (except for fine*!) is either 14k or 18k gold-filled. What does this mean? Gold filled jewelry has a much thicker layer of gold wrapping around its base metal than gold-plated jewelry. This thicker layer makes the jewelry more durable and able to withstand daily wear and tear. As we always say, we wear it in the shower, in the pool, to workout.. we never take our jewels off! Please note, we recommend keeping your gold filled goodies away from oils, perfumes or other chemical substances that may cause them to tarnish.

*Fine Jewelry: All of our fine jewelry is made to order with 14k or 18k solid gold. It will never tarnish and you'll wear it forever! We use G-H, SI diamonds. Our pieces are made with love, and thus our diamonds are certified from areas free of conflict. Feel free to contact us to find out more.

Our jewelry is meant to be worn everyday, all the time! We never take it off! Feel free to swim, shower, exercise and sleep in it but please note that by doing so, you may shorten the life of your jewelry. We advise against putting perfume, hairspray, lotion and other harsh chemicals in direct contact with your jewelry, as it may cause the metals to tarnish.

In the unlikely event that your jewelry breaks, we offer restringing services within one year of purchase. Please note, shipping and restringing fees may apply. Reach out to to learn more.

Bracelets: The standard size for our bracelets is 6.5"; this is the size most of our customer wear. Please measure your wrist prior to placing your order to determine if you need size a 7.5".

Necklaces: Please reference our size guide (linked), to determine your desired length.

Rings: If you know know your ring size, we recommend purchasing a ring sizer (link with LTK/split) on Amazon before placing your order.